Support
How can we help?
Answers to common questions below. Still stuck? Write to us and a real person replies.
Questions and answers
How do fees get created?
Add a class with a fee and billing cycle, then add students to it. On each billing date FeeDesk creates the fee by itself. You never type monthly fees by hand.
A student pays a special rate. What do I do?
Open the student, tap the class under Classes and fees, and change the fee. It applies to future bills. To change a bill that already exists, tap it under Fees.
Which fee does a payment go to?
The oldest unpaid fee first. Any extra is kept as advance and used for the next fee automatically.
I recorded a payment by mistake
Open the payment, tap the menu, and choose Void Receipt. The balance goes back and the receipt stays on file, marked void.
A student took a break
Open the student and choose Pause Student. No fees are created while paused. When you resume, billing restarts from the current period.
Why must I press send in WhatsApp?
iOS doesn't let any app send messages by itself. FeeDesk prepares the message and you press send, which also keeps you in control.
How do parents pay from a reminder?
With a UPI ID set in Settings > Payments and Currency, each reminder carries a UPI link for the exact amount and a QR code. SMS sends the QR code in the same message. For WhatsApp, the green button sends the text to the parent's chat, and the QR button shares the QR image. Whether the link is tappable depends on the parent's messaging app; the QR code works with any UPI app.
Does FeeDesk know when a parent pays by UPI?
No. The money goes straight to your account and FeeDesk can't see it. Check your UPI app, then record the payment.
How do I move to a new phone?
With iCloud Sync on, sign in to the same Apple Account on the new phone and install FeeDesk. Your records arrive by themselves. Without iCloud, use Settings > Back Up Now, then Restore from Backup on the new phone.
Can I use FeeDesk on my iPhone and iPad together?
Yes. Turn on iCloud Sync on both, signed in to the same Apple Account. If both are offline when a month starts, each makes that month's fee, and FeeDesk removes the extra one when they meet. Receipt numbers made on two offline devices at once can repeat.
What's free and what's Pro?
Free covers 10 students and 3 classes with fees, payments, receipts, reminders, attendance, UPI QR codes, backups and App Lock. Pro adds unlimited students and classes, report exports, student statements, automatic late fees, your logo on receipts, your own reminder wording and all themes.
What happens to my records if Pro ends?
Nothing is deleted or locked. You keep every student and can still edit, back up and export them. You just can't add more above the free limits, and Pro features switch off until you subscribe again.
How do I cancel Pro?
Open iOS Settings, tap your name, then Subscriptions. Or use Settings > FeeDesk Pro > Manage Subscription. Apple handles billing and refunds.
I bought Pro. How do I get it on a new phone?
Sign in with the same Apple Account, tap Upgrade to Pro in Settings, then Restore Purchases. A backup file holds your records but not your purchase.
How do I import students?
On the Students tab, open the menu. Choose Contacts, or a CSV file with a Name column. Phone, Guardian, Guardian phone, Grade and Email columns are read too.
Good to know
- FeeDesk needs iOS 17 or later on iPhone or iPad.
- Your data isn't on our servers, so we can't restore it for you. Turn on iCloud Sync or keep backup files.
- We never ask for your Apple Account password, UPI PIN or bank details.